About International Travel and Healthcare (ITHC)

International Travel and Healthcare Limited were established in 2005 and now form part of a group of companies all focused on insurance and the provision of insurance services. Travel Insurance is at the core of our group operations and International Travel and Healthcare have extended this in recent years to also include other classes of business. With Passporting Rights and our ability to undertake commercial and non-commercial business, we are rapidly expanding to offer our products and services to a broad audience in the UK and overseas.

Our unique broker system facilitates access to our own operating system ” ITHCOS” which our registered brokers access securely to conduct and manage their business, in a secure, simple, efficient and compliant environment. With this comes our full range of innovative insurance schemes, our depth of knowledge and our total support and commitment to our brokers and their clients.

Our operational centre in Orpington, Kent is our registered office and also “home” to our team of knowledgeable and highly trained insurance administrators.

International Travel and Healthcare is proud to be a member of BIBA – the British Insurance Brokers Association and the Association of Travel Insurance Intermediaries

International Travel and Healthcare is authorised and regulated by the Financial Conduct Authority with Firm Reference Number 433367.

Services

Your distribution requirements can be fully supported, if required. We are also happy to train your team to access and sell our travel insurance products. It really depends on your organisations capabilities, available resources and of course your preferences.

Our highly trained and experienced customer service teams ensure a personalised, professional service. To deliver to your clients the peace of mind that they all rightly expect.

We provide:

• Online access and web integration for your consumers via your own website
• Secure online client account for direct online access to all policy documents
• Direct access for your staff to have a 360 degree view of all cases
• Dedicated phone number for your consumers to use
• Full administration and fulfilment services if required
• Medical screening services and support, or training.
• Realtime online reporting
• Notification of renewal at 30 days prior to lapse of current policy – you decide if you would like us to invite on your behalf, or if you prefer, for you to recontact your

client at this time.

Signposting

In many respects we are also the ‘brokers broker’ providing facilities to cater for travel risks which are hard, if not sometimes seemingly impossible to place, especially if related to health conditions. We provide a much needed signposting resource for many brokers and distributors of travel insurance, with only your client’s and your best interests in mind. If you would like to discuss signposting please do contact us.

Medical Screening Services

Our team of highly trained screening professionals have been delivering a expert service to Travel Underwriters and Insurers for over 12 years.

We offer a guaranteed quality of medical screening services; which are cost efficient, proactive and flexible to any Underwriter’s requirements, to provide medical underwriting for a wide range of travel and life insurance schemes, both for ‘special risks’ and domestic travel insurances.

Our objective is to ensure that excellent medical risk management processes commence at policy inception.

Our unique screening system carries a comprehensive library of medications and medical conditions, that are constantly updated to ensure accuracy and keep our experienced team of dedicated medical screening assessors up to date and able to accurately pinpoint risk. Consistency in risk assessment relies on robust procedure and highly trained and closely supervised staff that efficiently identify the fullest range of risks when advanced medical screening measures are needed. We question until satisfied that we have a clear medical picture.

When presented with a complex list of medications and medical conditions, our thorough approach and understanding of the impact of these conditions, relevant to the proposed travel to be undertaken, or the activities planned presents, allow us to apply pre-determined decisions and generate premium reflective of the risk in question. Capturing the medication detail gives us a clear indication of what condition(s) a customer has, how severe it is and whether it is well controlled and stable.

If our screening staff do identify something different, untoward, unusual as a result of our questions – we address and assess it accordingly – rather than ignore it because it doesn’t fall into an automated question process.

Having provided a medical assessment, International Medical Screening will issue documentation confirming the terms under which the cover has been extended, thereby ensuring that both the insured and insurer are confident that the policy provides appropriate cover.

Our service are available for Travel and Life Underwriters and our screening platform can be operated as a telephone or integrated online screening process. We invite interested parties to make contact with us for further discussion of individual requirements.